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Our 100% Guarantee

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  • We want you to be entirely happy with all the products you purchase from us and the customer service that you receive.
  • So when you receive your order, please inspect it carefully so that it completely meets your satisfaction.
  • If for any reason it does not, please let us know and we will either refund it or exchange it via our returns and exchange policy.
  • If you are not satisfied with the service you receive from us, contact us immediately and we will attempt to rectify the situation.
  • To date, we have had 99.98% satisfied customers!  That's not bad for a small developing business in the retail world of outdoor gear and equipment....that's Australia wide!

 

Returns & Exchanges

Outdoor Gear Australia happily accepts product returns or exchanges within 30 days of the date of purchase following these policies below:

  • The returned or exchanged product must be unused and returned in the original packaging with the original product hang tags attached.  
  • All Returns (including exchanges) are subject to a 10% restocking/shipping fee, unless the item was incorrectly sent (our mistake) or if it is faulty/damaged (manufacturer’s mistake).
  • For your protection, we recommend that you both ‘Registered Mail’ the return item and you also insure your package (through Australia Post) when you send it to Outdoor Gear Australia. This will ensure that we actually receive your package at our post office.
  • All product returns (or exchanges) will be inspected upon its arrival at Outdoor Gear Australia to validate a customer's claims.
  • Your original form of payment will be credited for the appropriate amount following a satisfactory inspection of the product and validation of your claims.  
  • If the subsequent replacement item that you have chosen is currently IN STOCK, this will normally be sent to you within 24 – 48 hours, if it is not in stock - it will be placed on back order.

 

Returns Process
Our product return and/or exchange process is very easy:

  • Simply e-mail our OGA office or call us direct on 0423 484 408 with any queries or questions. As we are often out on the road on deliveries it's best to e-mail first.
  • If our agreed solution to your request, is for you to send the item back to us, return your order to our mailing address provided in the 'Contact Us' section on the website.
  • Once we receive your merchandise, we will either send out the new item/s, or credit the original card you charged your order on, and/or partially credit/charge your original card, as applicable.
  • If you prefer us to direct deposit (EFT) into your bank account - contact us with your preference for reimbursement, or if you prefer an alternative item.

 Please e-mail one of our outdoor gear specialists – first – to discuss your situation or the options available to you, or if you simply have any questions.