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Terms & Conditions

Prices and stock availability may vary between our website www.outdoor-gear.com.au and our newsletters/promotional brochures. All prices are in Australian Dollars. Our Head Office/warehouse is based in Australia and our International Shipping Warehouse is based in Portland, Oregon (USA).

Where any products are shipped from outside of Australia, its price (including any applicable heavy shipping & handling, postage fees or other surcharges) are exclusive of Australian GST (eg. they are GST free).

Please ensure the delivery address and receiver's name for your order is accurate and complete (including any business name if shipping to a work address) as we are unable to change any details once the order has been placed. Outdoor Gear Australia will not take responsibility for any orders that you place that go missing due to incorrect delivery/shipping information that is provided to us by you.

You must notify us within 2 weeks of the dispatch date as recorded in your account if you have not received an item. After this time no refund will be issued for any missing orders by Australia Post delivery.

The information contained on this site may contain technical inaccuracies, typographical or bibliographical errors. All liability of Outdoor Gear Australia howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Outdoor Gear Australia is the copyright owner of the content of this website or is permitted by the copyright owner to use the content on the website. Brand names, logos, cover images, characters, book titles and other product information used in this site may be the trademark or intellectual property of a registered holder. No permission is given in respect of the use of any of the above, and such use may constitute an infringement of the holders' rights.

Except as permitted by the Commonwealth Copyright Act 1968 (as amended) no part of this website may be reproduced, adapted, performed in public or transmitted in any form by any process (graphic, electronic or mechanical, including further copying, recording, taping or by a storage and information retrieval system) without the express written permission of Outdoor Gear Australia.

Nothing contained in the website should be construed as granting any licence or right of use of any trademark or part of any trademark displayed on this website without the express written permission of Outdoor Gear Australia or the third party owner.

Outdoor Gear Australia will ensure that the following copyright statement is brought to the attention of users of the cover images by its inclusion in user documentation and/or screen displays:

"All rights in images of books or other publications included on the Outdoor Gear Australia on-line store are reserved by the original copyright owners."


Challenge Ropes Course & Flying Fox Construction

WARNING:  Purchasers of any challenge ropes course equipment or flying fox gear from the Outdoor Gear Australia website, must receive the appropriate training in its proper use. The descriptions on this website are not intended to substitute for appropriate training. Some products require expert installation that must only be done by experienced individuals. All challenge ropes course elements or flying fox gear and equipment must be properly set up and operated, and must be  inspected on a regular basis by an experienced operator in accordance with established standards.  Failure to use such equipment in accordance with accepted safety practices can be very hazardous and could result in serious injury or even death.

Outdoor Gear Australia cannot possibly accept responsibility for the improper connection, rigging, fitting or use of the items that individuals purchase from this website. Individuals themselves must accept full responsibility for any construction or rigging methods that they employ, which includes backyard zip line construction methods. If you have any doubt, we highly recommend that you consult the expert services of a qualified rigger, to complete the construction requirements of your own project.

Our Refund Policy

(See also Our 100% Guarantee for our Returns Process).  Please choose items carefully. We don't normally give refunds if you simply change your mind or make a wrong selection (for whatever reason). Exchanges and refunds can be given where goods are faulty, wrongly described, different from a sample shown to you or shown visually on this website, or the item does not do what they are suppose to. If you need further guidance on this policy please feel free to ring the Department of Consumer & Employment Protection (WA) on freecall 1300 30 40 54 for further advice.

Offers and discounted items are only valid for redemption on the Outdoor Gear Australia on-line store and cannot be redeemed after an on-line sale is complete, or following a catalogue release or any subsequent Outdoor Gear Australia Newsletter discounts are advertised. These Terms of Use are governed by the laws in force in the State of Western Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of the State of WA and any courts which may hear appeals from those courts.

E-mail us: outdoorgear@bigpond.com if you have any questions, or you can leave a message for us to return your call:  0423 484 408